Shipping policy

📦 Shipping Information

🛠 Made to Order

Each Mossari product is 3D printed in small batches using premium PETG, which means your order is crafted just for you.

• Production Time: 3–5 business days before shipping
• Shipping Time: Varies by location (see below)

We’ll send you a tracking number as soon as your order ships.

🚚 Shipping Options

Domestic (U.S.):

• Standard shipping: 3–7 business days
• Expedited options available at checkout

International:

• We currently ship to select countries
• Shipping times vary between 7–21 business days depending on location
• International customers are responsible for any customs fees or import taxes

🌱 Sustainable Shipping

We use minimal, recyclable packaging and print products on demand to reduce waste. Your items are safely packed without unnecessary fillers or plastics.

🔁 Returns & Exchanges

We want you to feel confident in your purchase. If something isn’t right, we’re here to help.

✅ Return Policy

• Returns accepted within 30 days of delivery
• Items must be unused, undamaged, and in original condition
• Buyer is responsible for return shipping unless the item arrived damaged or incorrect

💳 Refunds

Once we receive and inspect your return, we’ll issue a refund to your original payment method within 3–5 business days.

🛠 Damaged or Incorrect Items

Please contact us at [support@mossari.com] or through our Contact Page within 7 days of delivery. Include your order number and clear photos of the issue. We’ll make it right.

🔄 Exchanges

Need a different bracket or color? Let us know — if the item is unused, we’re happy to arrange an exchange.

💬 Questions?

If you have any concerns about shipping, delivery, or your order, please reach out here. We're always happy to help.